All events are Eastern Time unless otherwise indicated.
Date/Time
Date(s) - Jun 20
3:30 pm - 5:00 pm
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The Older Adult Services NETGroup has invited you to the June 20 at 3:30pm ET presentation from Dr. Robert (Bob) Applebaum on
Making Good Better: Improving the Quality of Services Provided to Older Individuals
All of us have been consumers and know when we receive great quality service. Bur how can organizations serving older people ensure quality day in and day out. Using principles of quality management applied to human services organization this workshop will tackle the important questions—how do we ensure that our customers receive high quality services?
Dr. Robert Applebaum is Professor of Gerontology in the Department of Sociology and Gerontology and Director of the Ohio Long-Term Care Project at the Scripps Gerontology Center, Miami University, Oxford, Ohio. He holds degrees from Ohio University (BA), the Ohio State University (MSW), and the University of Wisconsin-Madison (Ph.D.). He has been involved in the development and evaluation of long-term care programs across the United States for more than thirty-five years. He has worked with more than 25 states on innovations in long-term care service delivery, and completed a series of state and national studies on long-term services and supports.
Dr. Applebaum has been a frequent speaker at national and state conferences on long-term care. He has authored more than 100 articles and monographs, and four books on long-term care and has testified at state and federal legislative hearings more than twenty times. He has been the Principal Investigator on more than 50 studies and received more than $10 million in external grants.
